DELIVERY TIMES

Our workshop typically dispatches interior details within 2-3 weeks. In case a product is temporarily out of stock, the delivery time might extend.

We don't keep pre-made furniture in stock; production starts upon receiving the customer's order, with an estimated delivery time ranging from 6–10 weeks depending on the furniture and workload at the time of order. An estimated delivery time is specified for each product.

At Davsjö, we engage in manual processes using natural materials to ensure a carefully crafted end result. Due to the nature of the production process, occasional delays may occur.

If a delivery is delayed beyond the agreed or stated delivery time, consumers retain the rights provided by applicable consumer protection legislation.
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DELIVERY STATUS

You will receive a notification when your order is shipped. Upon leaving our workshop, you'll receive an email notification that your order is en route.

Typically, it takes a few working days from the order leaving our premises to reach you. Our carrier usually provides a tracking link, included in the email. If no tracking link is available, our carrier will contact you when the goods are ready for delivery.

DELIVERY METHOD

Once your order is ready for delivery, our carrier will contact you via text message or email to arrange the delivery day and time frame where applicable.

Deliveries are made to your property boundary or street level on an agreed business day, excluding public holidays, unless otherwise stated or agreed. You are responsible for carrying the goods indoors and for any assembly required.

You are responsible for collecting or accepting your delivery in accordance with the carrier's instructions. If a shipment cannot be delivered or is not collected due to circumstances attributable to the customer and is subsequently returned to DAVSJÖ, we reserve the right to charge reasonable costs incurred as a direct result of the failed delivery and return.

This charge is separate from the cost of return shipping when a customer exercises the right of withdrawal.

In the event of delivery delays or significant deviations from the estimated delivery time, we will inform you by email or telephone.

Consumers retain all remedies available under applicable consumer protection legislation in the event of a delay.
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ORDERS WITHIN THE EU

For orders delivered within the European Union, applicable VAT is charged in accordance with applicable EU and national VAT rules.Consumers within the EU retain the mandatory consumer protection rights applicable to their purchase. Nothing in these Terms & Conditions limits rights that cannot legally be excluded or restricted.

ORDERS OUTSIDE THE EU

For orders delivered outside the European Union, import duties, customs charges, local taxes and other fees may apply when the goods are imported into the destination country.

Unless expressly stated otherwise at checkout or agreed in writing, such charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

The customer is responsible for providing information or documentation reasonably required for customs clearance and for complying with applicable import requirements in the destination country.

DAVSJÖ is not responsible for delays caused by customs clearance, customs authorities or other circumstances outside our reasonable control. This does not affect any mandatory rights the customer may have under applicable law

.If an international shipment is returned to DAVSJÖ because the customer has refused delivery, failed to collect the shipment, failed to provide information required for customs clearance or failed to pay applicable import charges, DAVSJÖ may deduct reasonable and documented costs resulting directly from the return from any amount to be refunded, to the extent permitted by applicable law.

PRIVATE CUSTOMERS

We collaborate with Stripe as our payment service provider to process card payments securely.Stripe Payments Europe, Ltd ("Stripe") processes personal data in connection with its payment services in accordance with its applicable privacy policy.


CORPORATE CUSTOMERS

We reserve the right to require full payment in advance from corporate customers.Payment terms may range from 10 to 30 days depending on the terms agreed with the customer and the nature of the order.Ordered products will be delivered once full payment has been received, unless otherwise agreed in writing.

Consumers purchasing through our e-commerce platform or otherwise at a distance have a statutory right of withdrawal where applicable.

Under Swedish law, the statutory withdrawal period is 14 days. DAVSJÖ voluntarily extends this period and offers a 30-day right of withdrawal for eligible products, calculated from the day the product is received.To exercise your right of withdrawal, you must clearly notify DAVSJÖ of your decision to withdraw within the applicable withdrawal period. Please contact us at order@davsjo.com.

You may inspect and handle the product to the extent necessary to determine its nature, characteristics and function.

If the product has been handled beyond what is necessary for this purpose and this results in a reduction in value, DAVSJÖ may be entitled to deduct the corresponding loss in value from the refund to the extent permitted by applicable law.

We recommend returning the product in its original packaging where possible in order to protect it during transport. The absence of original packaging does not in itself remove a consumer's statutory right of withdrawal.

When exercising the right of withdrawal, the customer is responsible for the direct cost of returning the product, provided that the customer has been informed of this before the purchase.

Due to the size and weight of our furniture, return shipping costs may be significant and will depend on the product, destination and chosen carrier.

The customer is responsible for ensuring that returned products are appropriately packaged and transported with reasonable care.

For returns from outside the European Union, the customer is responsible for correctly declaring the shipment as returned goods and for providing documentation reasonably required for customs clearance.

Reasonable additional costs incurred by DAVSJÖ as a direct result of incorrect or incomplete customs or return documentation may be deducted from the refund to the extent permitted by applicable law.A charge relating to unclaimed or undelivered shipments does not apply to a normal return made in accordance with the right of withdrawal.

Where the right of withdrawal applies, DAVSJÖ will refund payments in accordance with applicable law.

Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.

DAVSJÖ may, where permitted by law, withhold reimbursement until the goods have been received or until the customer provides evidence that the goods have been returned.

The right of withdrawal does not apply to products that are made to the consumer's specifications or are otherwise clearly personalised, where the statutory exception applies.

The fact that a product is manufactured only after an order has been placed does not, by itself, mean that the product is excluded from the right of withdrawal.

Products ordered from DAVSJÖ's standard collection using standard options offered by DAVSJÖ may therefore remain eligible for withdrawal.

Products manufactured according to customer-specific dimensions, modifications, materials or other individual specifications outside DAVSJÖ's standard offering may be excluded from the right of withdrawal.

Any commercial warranty offered by DAVSJÖ is in addition to, and does not limit, a consumer's statutory rights under applicable consumer protection legislation.

Consumers in Sweden generally have a statutory right to complain about original defects for three years from delivery, irrespective of any separate commercial warranty.

WARRANTY TERMS AND CLAIMS PROCESS

To help us assess and resolve any issue efficiently, please follow the steps below.

INSPECTION UPON DELIVERY

Thoroughly inspect the product upon delivery.

Where possible, note visible damage to the packaging, transport damage or incorrect items on the delivery documentation.

Failure to identify or document a defect at delivery does not in itself affect a consumer's statutory right to make a complaint.

PHOTOGRAPHIC DOCUMENTATION

Where reasonably possible, take clear photographs of the product, packaging and any damage or defects.

If you identify an issue, please contact us at cs@davsjo.com as soon as reasonably possible.

REPORTING NON-CONFORMITIES

When reporting a defect, please provide, where possible:

A description of the defect.
General and detailed photographs.
Your order number.
Any other documentation reasonably necessary for us to identify the purchase and assess the claim.

If information required to assess the claim is missing, DAVSJÖ may request reasonable additional information.

A consumer's statutory right to make a complaint is not automatically lost because particular photographs, packaging, labels, delivery notes or invoices are unavailable.

DAVSJÖ may request that a damaged or defective product is returned where reasonably necessary to inspect, repair or replace the product.

For valid consumer complaints, DAVSJÖ will bear costs that the seller is legally required to bear.

Any repair or replacement under a commercial warranty is governed by the applicable warranty terms and does not limit any statutory rights the consumer may have.

For consumers, DAVSJÖ's liability is governed by applicable mandatory consumer protection legislation and cannot be limited by these Terms & Conditions where such a limitation would conflict with mandatory law.

WARRANTY EXCLUSIONS

A commercial warranty does not cover damage or changes caused by circumstances outside the scope of the warranty, including the following, provided that the relevant issue was caused by such circumstance.

These exclusions do not limit a consumer's statutory right to complain about an original defect.

- Normal wear and tear or damage resulting from improper use, excessive scratching or scraping, sliding objects across surfaces, abrasive cleaning products or placing extremely hot or cold objects directly on   sensitive surfaces.
- Damage resulting from mishandling, impacts, accidents, incorrect assembly or use for purposes for which the product was not designed.
- Damage resulting from placing products in unsuitable environments exposed to extreme variations in temperature or humidity, close to strong heat or cooling sources, or outdoors where the product is      intended for indoor use.
- Damage caused by inappropriate cleaning methods or products contrary to DAVSJÖ's care and maintenance instructions.
- Damage caused by failure to carry out reasonable care and maintenance or failure to remove damaging substances or liquids within a reasonable time.
- Damage resulting from unauthorised modifications, alterations or repairs carried out by the customer or a third party.
- Defects attributable to materials supplied by the customer, including customer-supplied fabric or upholstery.
- Natural changes in colour, grain, texture and patina resulting from ageing, use or exposure to light, as well as natural variations between individual products, production batches or natural materials such as   wood, leather and natural fibres, provided that such variations do not constitute a defect under applicable law or the agreed product specification.
- Minor variations from photographs, samples, catalogues or display products in colour, texture or grain where such variations are inherent to natural materials and do not constitute a defect under applicable   law.
- Natural characteristics of leather, including scars, marks, insect bites, creasing and natural variations in colour and texture, provided that these characteristics do not constitute a defect under applicable law.
- Normal fingerprints, dirt or changes in sheen that may be particularly visible on dark or matte surfaces.
- Marks or darker areas caused by inadequate protection between contact surfaces.

Nothing in these warranty exclusions limits the consumer's mandatory statutory rights.

These Terms & Conditions and purchases from DAVSJÖ are governed by Swedish law.

For consumers residing outside Sweden, this choice of law does not deprive the consumer of any mandatory consumer protection afforded by the laws of the country in which the consumer has their habitual residence, where such protection is applicable.

We encourage customers to contact DAVSJÖ at cs@davsjo.com first so that we can attempt to resolve any issue directly.

Consumers in Sweden may also refer a dispute to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN). DAVSJÖ participates in dispute resolution proceedings where required and follows applicable rules concerning alternative dispute resolution.

Consumers residing in another country may also have access to applicable local or cross-border consumer dispute resolution mechanisms.